Customer Service Representative

Job Description: 

We are a well established privately owned importer/wholesaler of luggage, conveniently located in Bergen County near routes 3, 21, 80 and 46. As our business grows, our need for talented and hard working personnel grows as well.

We are currently looking for an experienced Customer Service Rep who possesses 1-3 years of experience in an office setting and is very comfortable with keying in data in large volume with accuracy.

As you know, a CSR's job can be challenging at times, so a great personality and upbeat attitude are highly sought out qualities for this position. If you are the type of person who goes above and beyond to meet the needs of your customers, we definitely want to hear from you.

To give you a general idea of what this position requires, please review these guidelines below.

Job Purpose: 

Serves customers by providing product and service information; resolving product and service problems. Maintains consistent positive attitude at all times while interacting with our customers, resulting in absolute customer satisfaction.

Duties: 
  • Attracts potential customers by answering product and service questions; suggesting information about other products and services.
  • Maintains customer records by updating account information.
  • Resolves product or service problems by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution.
  • Aids in maintaining customer accounts by processing credit memos when necessary.
  • Recommends potential products or services to management by collecting customer information and analyzing customer's needs.
  • Prepares product or service reports by collecting and analyzing customer information.
  • Contributes to team effort by accomplishing related results as needed.
Skills/Qualifications: 

Customer Service, Product Knowledge, Quality Focus, Problem Solving, Market Knowledge, Documentation Skills, Listening, Phone Skills, Conflict Resolution, Analyzing Information, Multi-tasking, Positive Attitude

Competitive salary offered, based on experience. Health benefits available after six months from start date. Further details to be discussed during the interviewing process.

We ask that all interested candidates send us a cover letter with their resume, which should include your salary requirements and contact info.

Thank you so much for your interest in our available CSR position. We wish you the best of luck in your job search.