Return Policy

Merchandise may be returned or exchanged within 30 days of delivery with an original packing invoice.

The returned merchandise must be in new, unused, and in the original packaging.

No returns, refunds, exchanges, or credits will be issued without the original packing invoice.

Shipping and handling charges are non-refundable.

Price adjustments on previous purchases are not permitted.

For items being sent to our Returns department, please be sure to ship your item by insured, traceable mail offered by FedEx, USPS, and other carriers. Please include a note with your address and daytime phone number along with your instructions and a copy of this invoice, and send to:

LongLat, Inc.
Return Department
23 Carol Street
Clifton, NJ 07014
Tel: 800.601.8198
Fax: 973.200.8580
Email: customerservice@longlatinc.com

Please allow a processing time of two to three weeks for refunds and exchanges.

Please report any visible damages and discrepancies within 7 days of delivery.

Online Customer Service: customerservice@longlatinc.com or Toll free number on your packing invoice and please mention your order confirmation number.

American Flyer reserves the right to deny any return/exchange based on the condition of the merchandise.

American Flyer reserves the right to modify its exchange and return policy.